SERVICE AGREEMENT

OVERVIEW

For the purposes of this Service Agreement (“Agreement”, “Service(s)”), Maid Blast DC   will be referred to as either “Maid Blast”, “Maid Blast DC”, “maidblastfl.com”, “We”, “Our”, “The Company”. The “Customer” will be referred to as either the “customer”, “customer”, “you”, “your”, “customers’” or “customer’s” or any other abbreviation or reference that pertains to the “person or persons or company rendering the Cleaning Services of Maid Blast DC   / maidblastfl.com”

Maid Blast DC is a referral agency that provides cleaning service leads to independent cleaning contractors throughout the District of Columbia.

This website is operated by Maid Blast DC. Throughout the site, the terms “we”, “us” and “our” refer to maidblastfl.com / Maid Blast DC. Maid Blast DC   offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – WEBSITE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – MEMBERSHIP & ACCOUNTS

If you create an account on the Services, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

SECTION 3 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 4 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 5 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our services are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 6 – SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear on the website. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any Service Request you place with us. We may, in our sole discretion, limit or cancel services, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders in our sole judgment.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 8 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Services or Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Services including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Services should be taken to indicate that all information on the Services or Services has been modified or updated.

SECTION 9 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Although the Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Services. Your linking to any other off-site resources is at your own risk.

SECTION 10 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 11 – INTELLECTUAL PROPERY RIGHTS

“Intellectual Property Rights” means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by Maid Blast DC   or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Maid Blast DC  . All trademarks, service marks, graphics and logos used in connection with the Services, are trademarks or registered trademarks of Maid Blast DC   or its licensors. Other trademarks, service marks, graphics and logos used in connection with the Services may be the trademarks of other third parties. Your use of the Services grants you no right or license to reproduce or otherwise use any of Maid Blast DC   or third-party trademarks.

SECTION 12 – PERSONAL INFORMATION

Your submission of personal information through the website is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 14 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 15 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

We make no warranty that the Services will meet your requirements, or that the Service will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service unless stated otherwise. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.

In no case shall Maid Blast DC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit the liability of maidblastfl.com in respect of any:

• death or personal injury caused by the negligence of maidblastfl.com or its agents, employees or shareholders/owners;
• fraud or fraudulent misrepresentation on the part of maidblastfl.com; or
• matter which it would be illegal or unlawful for maidblastfl.com to exclude or limit, or to attempt or purport to exclude or limit, its liability.

Reasonableness

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website.

Other Parties

You accept that, as a limited liability company, maidblastfl.com and related entities have an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against maidblastfl.com and related entities’ officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect maidblastfl.com’s officers, employees, agents, subsidiaries, successors, assignees and subcontractors as well as maidblastfl.com.

Unenforceable Provisions

If any provision of this website disclaimer is, or is found to be unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

SECTION 16 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Maid Blast DC   and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 17 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 18 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 19 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 20 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of District of Columbia .

SECTION 21 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 22 – DISPUTE RESOLUTION

The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of Ontario, Canada without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of Canada. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in Ontario, Canada, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

Agreement to Submit Disputes to Arbitration

maidblastfl.com agrees to utilize binding individual arbitration as the sole and exclusive means to resolve all disputes that may arise out of or be related in any way to the Terms of Service. You and maidblastfl.com each specifically waive and relinquish our respective rights to bring a claim against the other in a court of law and to have a trial by jury. You and maidblastfl.com agree that any claim, dispute, and/or controversy that either may against the other shall be submitted to and determined exclusively by binding arbitration under the Federal Arbitration Act.  It is agreed that any claims brought under this arbitration provision shall be brought in an individual capacity.

This binding arbitration provision shall not be construed to allow or permit the consolidation or joinder of claims of other claimants, or permit such claims to proceed as a class or collective action. No arbitrator shall have the authority to order any such class or collective action.  Any dispute regarding the validity, scope or enforceability of this Agreement, or concerning the arbitrability of a particular claim, shall be resolved by a court, not by the arbitrator. By signing this agreement, you are agreeing to waive any substantive or procedural rights that you may have to bring or participate in an action brought on a class or collective basis. A party wishing to initiate arbitration must notify the other party in writing by hand delivery or certified mail.

The arbitrator selected to hear claims under this Agreement shall be a retired federal judge or judge of the state court of general jurisdiction, or an otherwise qualified individual to whom the parties mutually agree, and shall be subject to disqualification on the same grounds as would apply to a judge of such court. The arbitrator shall follow and observe the Federal Rules of Civil Procedure and the Federal Rules of Evidence, and all rules of pleading, all rules of evidence, all rights to resolution of the dispute by means of motions for summary judgment, judgment on the pleadings, and directed judgment or non-suit shall apply and be observed.  The arbitrator shall have the immunity of a judicial officer from civil liability when acting in the capacity of an arbitrator, which immunity supplements any other existing immunity. Likewise, all communications during or in connection with the arbitration proceedings are privileged.

The party who requests arbitration shall pay the filing fee. maidblastfl.com will pay arbitration costs unique to the arbitration over and above those that you would pay if the action was filed in a court of law. Each party shall pay its own attorneys’ fees and costs that are not unique to the arbitration (i.e., costs that each party would incur if the claim(s) were litigated in a court such as costs to subpoena witnesses and/or documents, take depositions and purchase deposition transcripts, copy documents, etc.)  Any dispute as to whether a cost is unique to arbitration shall be resolved by the arbitrator. Each party is responsible for paying their own fees and expenses associated with hiring an attorney, experts, witnesses, and costs in preparing for the arbitration (such as preparing a brief).

The arbitration proceedings and arbitration award shall be maintained by the arbitrator, you and the Company as strictly confidential, except as is otherwise required by court order, or by law, or as is necessary to confirm, vacate, challenge or enforce the award and for disclosure in confidence to the parties’ respective attorneys, tax advisors and senior management, and to a spouse or parent of a party who is an individual. If any term or provision or any portion of this provision is deemed invalid or unenforceable, it shall be severed and the remainder of this provision shall be enforceable.

SECTION 23 – ACCEPTANCE OF THESE TERMS

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Services.

Maid Blast DC   / maidblastfl.com reserves the right, at its sole discretion, to update, change or replace any part of these terms of service by posting updates and changes to the Maid Blast DC   / maidblastfl.com website. It is the customer’s responsibility to check the website periodically for changes. Customers continued use of or access to the Maid Blast DC   / maidblastfl.com website or utilizing the Maid Blast DC   / maidblastfl.com service following the posting of any changes to these terms of service constitutes acceptance of those changes.

Without prejudice to the Maid Blast DC   / maidblastfl.com’s other rights under these terms and conditions, if you breach these terms and conditions in any way, Maid Blast DC   / maidblastfl.com may take such action as the company deems appropriate to deal with the breach, including suspending your access to the service, prohibiting you from accessing the service and software, blocking computers using your IP address from accessing the service and software, contacting your internet service provider to request that they block your access to the service and software and/or bringing court proceedings against you.

 SECTION 24 – AMERICANS WITH DISABILITIES ACT SITE COMPLIANCE

Maid Blast DC   strives to make our digital platforms ADA Compliant. If you are having problems viewing or accessing information, please email us at info@maidblastdc.com and we will ensure the issue is Fixed and the appropriate information is delivered to you in a readable format.

SECTION 25 – COMMUNICATIONS FROM MAID BLAST DC 

By becoming a customer, you agree to receive communications from Maid Blast, including via email, text message, calls, and push notifications. You agree that texts, calls or pre-recorded messages may be generated by automatic telephone dialing systems. Communications from maidblastfl.com and/or its affiliated companies, may include but are not limited to: operational communications concerning your account or use of the maidblastfl.com Platform or services, updates concerning new and existing features on the maidblastfl.com Platform, communications concerning promotions run by us or our third-party partners, and news concerning maidblastfl.com and industry developments.

If you wish to opt-out of promotional emails, please log into the platform. If you wish to opt-out of text messages, you can do so in your maidblastfl.com account, simply uncheck the box that indicates “Stop Sending Me Text Messages”. You acknowledge that you are not required to consent to receive promotional texts or calls as a condition of using the maidblastfl.com platform or the services. You acknowledge that opting out of receiving communications from maidblastfl.com may impact your use of the maidblastfl.com platform or the services.

SECTION 26 – PRICING

Maid Blast provides Pricing “By the Hour” and “Flat Rate Pricing”.

“By the Hour”

“By the Hour” pricing consists of a cost charged “Per Hour” for cleaning services with either one (1) or two (2) maids / cleaners.

“Flat Rate Pricing”

“Flat Rate Pricing” consists of a “flat rate charge” for an agreed-upon service.

“Additional Cost”

“Additional Cost” consists of the “extra time required” on top of the agreed-upon “By the Hour” or “Flat Rate Pricing” charges. For example, if a customer orders a 3 Hour cleaning service for $X and it takes 5 hours to complete the job, the customer is then responsible for compensating Maid Blast for the additional 2 hours incurred.

“Cancellation Fee”

You may cancel a requested service subject to a cancellation fee. A cancellation fee of $30 will be charged if service is canceled within 24 hours of the scheduled service time. A cancellation fee of $30 will also be charged if maidblastfl.com is unable to gain entry to your service location within 20 minutes of arrival.

SECTION 27 – SAME-DAY SERVICE

If Maidblastfl.com is able to service a cleaning on the same day it was requested, a $30 same-day service fee will apply along with the service pricing selected. Maidblastfl.com reserves the right, at its sole discretion, to update or change the Same Day Service Fee at any time.

Other Charges

Other fees and surcharges may apply to your service, including: actual or anticipated, state or local fees, and processing fees for split payments. In addition, where required by law, Maidblastfl.com will collect applicable taxes.

Gratuities

Following your service, you may elect to tip your Maidblastfl.com cleaner in cash or through your Maidblastfl.com account with the credit card on file. Note: All tips are non-refundable.

Payment

Maidblastfl.com accepts all major credit cards and E Money Transfer. Maid Blast does NOT accept cash. Online payments are processed by Stripe and though a fully secure 256 bit SSL protocol. In addition, Maidblastfl.com has full extended validation SSL security. Booking through Maidblastfl.com is safe and secure.

Maid Blast only charges you After the cleaning has been rendered and will receive an email invoice shortly thereafter.

Maidblastfl.com reserves the right to cancel any bookings and charge the appropriate cancellation fee for accounts that have incorrect billing information, incorrect addresses, or expired banking information.

SECTION 28 – CHECKLISTS / SERVICE OUTLINE

Maidblastfl.com has created Cleaning Checklists surrounding the scope of service of each job based upon time (eg: 3-hour cleaning service, 4-hour cleaning service, 5-hour cleaning service, etc.). Cleaning Checklists are merely a GUIDELINE and a ROUGH ESTIMATION of how long a job can potentially take, and do not represent any guarantees or promises in relation to the number of tasks completed during a house, apartment, condo or vacation rental cleaning service.

Cleaning Checklists are available on the maidblastfl.com website or by contacting Maid Blast DC   at info@maidblastdc.com

Cleaning Checklists are ONLY an ESTIMATION, conducted over-the-phone or online or by text, as to how long a space will take to clean based upon the information provided by the customer.

“Additional Time”

Quotes provided over the phone or by text or other digital platforms – and the associated Cleaning Checklists – are based upon the details provided by the customer, and “Additional Time” and “Cost” may be required if the cleaner / cleaners are unable to complete the job (and points illustrated on the Cleaning Checklist).

SECTION 29 – SERVICE LIMITATIONS

There are Service Limitations that must be considered prior to ordering cleaning service from maidbast.nyc. maidblastfl.com does NOT promise the removal of stains such as rust, mildew, mold or others caused by hard water build-up or lack of maintenance.

Maidblastfl.com requires to be informed of items or surfaces needing special care. We are NOT responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e. hardwood floors, marble, granite, quartz, etc.) are assumed sealed and ready to clean without causing harm. Furniture on wood floors is assumed to have proper protection. Customers are required to provide specific handling or cleaning instructions for items or surfaces that need special care.

Flat-rate pricing does not include services such as picking up clutter, organization, deep cleaning of surfaces that have not been cleaned for over six weeks, excessive trash removal, mold removal, cleaning mold, pet waste, human waste, and any other similar condition.

maidblastfl.com will not be expected to perform the below tasks, as well as any task that goes beyond the scope of maidblastfl.com’s agreed-to services with the customer.

• Maids / cleaners will not move appliances. The customer must move the appliance prior to arrival
• Maids / cleaners will not clean anything that they cannot reach. If a 2-step stool is required, it must be provided by the customer
• Maids / cleaners will NOT clean an area with Black Mold. Customers should seek the services of a professional mold removal company in this situation
• Maids / cleaners will not remove excessive garbage or clutter that prevents them from cleaning surfaces
• Maids / cleaner will not complete a cleaning service wherein there is the presence of pests (roaches, flies, etc.) or rodents (mice, rats).
• Maids / cleaners will not complete a job if the home contains hazardous materials.

maidblastfl.com reserves the right to cancel scheduled service if there is no access to power, lighting or water. The customer must confirm that there will be running water and sufficient power and lighting. The Cancellation Fee will be charged in these situations where water and/or power are not available.

SECTION 30 – SUPPLIES

Maidblastfl.com / Maid Blast DC   will bring supplies to clean the customer’s home. However, any speciality supplies must be provided by the customer. We cannot guarantee the cleanliness of the home when using customer-provided supplies.

SECTION 31 – MAID / CLEANER SAFETY

Any forms of inappropriate behavior, harassment, sexual harassment or bigotry towards any maidblastfl.com employee or contractor will warrant service cancellation with a Cancellation Fee and cancellation of all future services with maidblastfl.com.

Solicitation of Maids / Cleaners

Maid Blast DC   invests in the acquisition, onboarding and training of maids / cleaners. By using maidblastfl.com the customer agrees not to solicit or offer side propositions to our maids / cleaners.

Side Propositions / Soliciting include:

• Asking the cleaner to return for weekly, bi-weekly, or monthly service for “in cash” work
• Asking the cleaner to stay longer in order to complete a job wherein maidblastfl.com is only receiving partial compensation
• Exchanging contact information with the maid / cleaner

The customer agrees to notify us of any attempts by the maid / cleaner to solicit illegal services.

SECTION 32 – ENTRY TO HOME

Maid / cleaner must be provided access to the property during the scheduled service time. The customer is not required to remain home while the cleaner is on-site; however, it is preferred if the customer is available upon the conclusion of the cleaning service in order to verify and conduct a walk-thru.

Maid Blast DC   does not accept customers’ keys, and prohibits cleaners from accepting / holding keys for customers.

By using Maid Blast DC   / maidblastfl.com platform you agree to Release the maid / cleaner and maidblastfl.com / Maid Blast DC   from any liability associated with providing a key or access to the customer’s property (owned / rented / or tenanted).

Certificate of Insurance

If the customer’s building requires a Certificate of Insurance (COI) for maidblastfl.com to complete services, it is the customer’s responsibility to contact maidblastfl.com and request a COI at least 24 to 48 hours in advance of your scheduled cleaning service.

Limitations

maidblastfl.com may cancel, postpone, or otherwise reschedule any cleaning for any reason or no reason, including without limitation in the event that maidblastfl.com believes, in its sole discretion, that it may endanger any maidblastfl.com employee, agent, contractor or other individual due to (including but not limited to) severe weather conditions or entry restrictions.

If the customer is not present or proper arrangements were not made to grant the cleaner(s) access to the property, maidblastfl.com will wait 30 minutes before cancelling the service and charging the Cancellation Fee.

maidblastfl.com may use subcontractors and/or third parties to help perform any maidblastfl.com obligations or services under this agreement including without limitation for cleaning services.

Pets

Customers must inform whether or not pets will be present during the cleaning. maidblastfl.com will cancel any appointment, with a Cancellation Fee, where there are pets whose presence was not previously communicated. If the presence of pets has been communicated, but the pet is deemed to be dangerous or threatening, maidblastfl.com will cancel the scheduled service and charge the Cancellation Fee.

SECTION 33 – PROMOTIONS

Maidblastfl.com, at its sole discretion, may make available promotions with different features to any customers or prospective customers. These promotions, unless made to you, shall have no bearing whatsoever on your agreement or relationship with Maidblastfl.com. Maidblastfl.com reserves the right to withhold or deduct credits or benefits obtained through a promotion in the event that Maidblastfl.com determines or believes that the redemption of the promotion or receipt of the credit or benefit was in error, fraudulent, illegal, or in violation of the applicable promotion terms or this Terms of Service.

Maidblastfl.com may provide you with or allow you to create a Referral Code a unique alphanumeric code for you to distribute to friends, family and other persons (each a “Referred User”) to become new Maidblastfl.com customers (“Referred customers”). Maidblastfl.com codes may only be distributed for promotional purposes and must be given away free of charge. You may not sell, trade, or barter your Maidblastfl.com code. You are prohibited from advertising Maidblastfl.com codes, including but not limited to: Google, Facebook, Twitter, Bing and Craigslist. Maidblastfl.com reserves the right to deactivate or invalidate any Maidblastfl.com Code at any time.

The customer may only use one discount code per booking. The customer may not use the same discount code twice for the same address (regardless if its a different date and time). All discount codes are only valid until they expire. Discount codes cannot be used with other discounts (such as recurring billing discounts). All promotional discounts must be applied before the service occurs.

You may sign up for recurring services at any time to enjoy the benefits of discounted rates. The discounted rate will be applied starting with the second cleaning (1st recurring cleaning). Maidblastfl.com reserves the right to revoke discounted rates if there are multiple cancellations or any behavior that voids the service as recurring.

Recurring customers can request a specific cleaner to regularly perform their cleanings. While Maidblastfl.com cannot guarantee that a specific cleaner will be available, all efforts will be made to send the requested cleaner or to alert the customer of other options. Customers who book one-time cleanings can make a request but Maidblastfl.com does not guarantee a specific cleaner for one-time cleanings. Maidblastfl.com reserves the right to send an additional cleaner for training purposes as needed. Maidblastfl.com is an Equal-Opportunity Employer and does not discriminate against gender, ethnicity, or age. We cannot honor any specific request for a cleaner based on any protected group including race, color, national origin, religion, sex, disability, age, citizenship status, or genetic information.

SECTION 34 – CLAIMS PROCESS

A claim is defined as a complaint or allegation against Maid Blast DC   / maidblastfl.com employee or contractor.

All claims must be made within 24 hours of the conclusion of the original cleaning service.

Upon making a claim you will receive a Claims Form and must complete it within 3 days of receipt.

You will then be required to:

• Provide proof of ownership of the damaged or missing item within 12 days of the initial claim
• Proof of damage or loss with 12 days of the initial claim
• File a Police Report in relation to the lost / stolen item if the value exceeds $100

If you fail to make the claim submit the required information within 12 days of making the initial claim against Maid Blast / maidblastfl.com then your claim will be considered closed.

You further agree to:

• Protect and preserve any damaged property that is the basis of the claim from further damage
• Allow Maid Blast DC  / maidblastfl.com or their insurers access to inspect and make copies or recordings of anything pertaining to the claim
• Accept repairs or remediation
• Accept replacement ONLY if repairs are not an option
• Accept a replacement item subject to the standard depreciation of that item (eg: if a cooking pot model was worth $200 when you bought it and now the model is 5-years old then standard depreciation applies)

If any part of your claim against Maid Blast DC   / maidblastfl.com is approved, then as a condition of payment you must execute and deliver to Maid Blast DC   / maidblastfl.com a Release Agreement. In this Release Agreement you must assign to Maid Blast DC   / maidblastfl.com or its Insurer any rights and remedies you may have to recover amounts paid to you with respect to an approved claim from any party that is financially responsible for the approved claims and any rights in any property that is recovered.

Protection

Maid Blast / maidblastfl.com will compensate customers: (a) up to USD $500 per occurrence for losses arising from property damage as a direct result of negligence of Maid Blast DC   / maidblastfl.com during performance of a service; or (b) up to USD $500 for losses arising from the theft of a customer’s property by maidblastfl.com during performance of a cleaning service. The claim must be made within twenty-four (24) hours of the cleaning service to Maid Blast DC   / maidblastfl.com at info@maidblastdc.com. For recurring services, each service is treated as a separate occurrence.

If you carry insurance that would cover you in the event of a claim, such as renter’s insurance, homeowner’s insurance, automobile insurance or an umbrella policy (“Personal Insurance”), you agree that your Personal Insurance is primary and the Maid Blast DC   / maidblastfl.com insurance is secondary. The Maid Blast DC   / maidblastfl.com Service Agreement will only compensate you for losses to the extent not otherwise covered by your personal insurance.

Maid Blast DC   / maidblastfl.com reserves the right to investigate any and all claims made for damages and/or losses. In order for a claim to be considered, photo documentation will be required. Photo documentation is needed to determine the following where applicable: damage, serial number, model number, and any other identifying information. Maid Blast DC   / maidblastfl.com may elect to provide compensation for any damages, repair or replace at the lowest cost. Maid Blast DC   / maidblastfl.com will not cover any expedited fees or any additional charges and maidblastfl.com reserves the right to use its choice of contractors as needed.

Coverage

You will be covered in the event of:

• your scheduled service does not violate Maid Blast DC  / maidblastfl.com Terms of Service;
• you have reported the claim within 24 hours of the service; and
• your Maid Blast DC  / maidblastfl.com account is in good standing with no outstanding balances owed to Maid Blast DC   / maidblastfl.com

The Maid Blast DC   / maidblastfl.com does not cover the following:

• losses arising out of acts of nature, including, but not limited to, pollution, earthquakes and weather-related events such as hurricanes and tornadoes;
• losses arising out of interruption of business, loss of market, loss of income and/or loss of use;
• losses for property damage and theft exceeding the original value and/or replacement value for such property, less any standard depreciation;
• losses arising from negligence of a customer or third party;
• losses arising from a manufacturers or a product’s defects;
• losses from pre-existing damages or conditions of the item or property;
• losses arising from items supplied by the customer or due to customer recommendations (e.g., if a manufacturer recommends affixing furniture to a wall and a customer declines to have furniture affixed, etc.);
• losses arising from flooding and/or water damage including mold, fungi or bacteria;
• losses arising from products containing hazardous or harmful materials, acts of terrorism, product liability, or pollution;
• losses of cash, third party gift cards, and securities;
• losses as a result of theft of property in excess of USD $500 or any other intentional wrongful act;
• losses arising from normal wear and tear;
• losses for items that retain their functionality;
• losses based on sentimental and/or undocumented intangible value;
• losses related to repairs outside of the area where the cleaning services were performed;
• losses of pets, personal liability or damage to shared or common areas;
• losses of theft without a valid police report, if requested by Maid Blast DC  / maidblastfl.com; and losses with insufficient documentation.

 SECTION 35 – STATE LAWS

These terms and conditions will be governed by and construed in accordance with the laws of District of Columbia  and District of Columbia , NY.

The registered address of maidblastfl.com is:

Maid Blast DC 

447 Broadway, 2nd Floor

Suite 186

District of Columbia , NY 10013

United States

Email: info@maidblastdc.com

SECTION 36 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@maidblastdc.com